Built in silence. Worn with purpose.
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CASTLEKREW FAQ
Everything you need to know about our made-to-order pieces, production, shipping and order issues.
Yes. Most pieces are produced after ordering to reduce overproduction. Check the size chart carefully. Our return policy explains available remedies and statutory cancellation rights.
Production usually takes approximately 3–7 business days for standard orders. This is an estimate, not a guaranteed deadline. Large orders, peak periods, design review or circumstances outside our control may require additional time.
International delivery usually takes approximately 5–15 business days after production. Customs processing, local holidays, carrier delays, weather and address issues may extend delivery times. Production and shipping estimates are separate.
Tracking is emailed when it becomes available. Tracking may take a short time to update after the label is created. Please use the tracking link in your shipping confirmation.
Email support@castlekrew.com immediately. Production starts quickly, so voluntary changes may no longer be possible. Legal cancellation and withdrawal rights remain applicable.
We do not offer voluntary returns or size exchanges for selection errors or a change of mind. This does not restrict legal rights, including applicable EU/UK withdrawal rights. See our Return & Refund Policy.
Contact support@castlekrew.com as soon as you notice the issue, with your order number, a description and photos if possible. We handle the issue with the production partner and arrange the remedy required by law. There is no blanket 7-day cutoff on legal rights.
Contact us first and wait for the correct return instructions. Do not automatically send it to our business address or a supplier. A physical return is not always necessary. This procedure does not restrict statutory rights.
Contact us with your order number and tracking information. We investigate with the carrier and supplier and provide the remedy required by law. A delayed scan does not necessarily mean the parcel is lost.
Check the delivery location and with your household, then contact us. We investigate with the carrier and supplier. A delivered tracking status alone does not remove your legal rights.
Contact us immediately. Customers are responsible for entering a complete and accurate address. Once production or shipping begins, an address correction may be impossible. Reshipping costs, refused parcels and undeliverable orders caused by incorrect customer information are the customer's responsibility, except where required by law.
International orders may be subject to duties, taxes or customs charges imposed by the destination country. Unless collected at checkout, these charges are the recipient's responsibility and are generally non-refundable.
Follow the care label supplied with the garment. For best results, wash cold with similar colours, turn printed garments inside out, avoid bleach and high heat, and allow the item to dry gently.
Email support@castlekrew.com. Include your order number when contacting us about an order.
Last updated: September 22, 2026. This FAQ is a summary. The Return & Refund Policy and applicable law control if there is any conflict.
CASTLEKREW FAQ
Everything you need to know about our made-to-order pieces, production, shipping and order issues.
Yes. Most pieces are produced after ordering to reduce overproduction. Check the size chart carefully. Our return policy explains available remedies and statutory cancellation rights.
Production usually takes approximately 3–7 business days for standard orders. This is an estimate, not a guaranteed deadline. Large orders, peak periods, design review or circumstances outside our control may require additional time.
International delivery usually takes approximately 5–15 business days after production. Customs processing, local holidays, carrier delays, weather and address issues may extend delivery times. Production and shipping estimates are separate.
Tracking is emailed when it becomes available. Tracking may take a short time to update after the label is created. Please use the tracking link in your shipping confirmation.
Email support@castlekrew.com immediately. Production starts quickly, so voluntary changes may no longer be possible. Legal cancellation and withdrawal rights remain applicable.
We do not offer voluntary returns or size exchanges for selection errors or a change of mind. This does not restrict legal rights, including applicable EU/UK withdrawal rights. See our Return & Refund Policy.
Contact support@castlekrew.com as soon as you notice the issue, with your order number, a description and photos if possible. We handle the issue with the production partner and arrange the remedy required by law. There is no blanket 7-day cutoff on legal rights.
Contact us first and wait for the correct return instructions. Do not automatically send it to our business address or a supplier. A physical return is not always necessary. This procedure does not restrict statutory rights.
Contact us with your order number and tracking information. We investigate with the carrier and supplier and provide the remedy required by law. A delayed scan does not necessarily mean the parcel is lost.
Check the delivery location and with your household, then contact us. We investigate with the carrier and supplier. A delivered tracking status alone does not remove your legal rights.
Contact us immediately. Customers are responsible for entering a complete and accurate address. Once production or shipping begins, an address correction may be impossible. Reshipping costs, refused parcels and undeliverable orders caused by incorrect customer information are the customer's responsibility, except where required by law.
International orders may be subject to duties, taxes or customs charges imposed by the destination country. Unless collected at checkout, these charges are the recipient's responsibility and are generally non-refundable.
Follow the care label supplied with the garment. For best results, wash cold with similar colours, turn printed garments inside out, avoid bleach and high heat, and allow the item to dry gently.
Email support@castlekrew.com. Include your order number when contacting us about an order.
Last updated: September 22, 2026. This FAQ is a summary. The Return & Refund Policy and applicable law control if there is any conflict.