Built in silence. Worn with purpose.
LA SÉLECTION CASTLEKREW
LIVRAISON MONDIALESelon votre destination
PAIEMENT SÉCURISÉAvec Shopify
LES DÉTAILS COMPTENTDécouvrez chaque pièce
UNE COMMUNAUTÉPlus qu’une marque
Updated September 22, 2026
Need help with an order? Email support@castlekrew.com with your order number. CastleKrew remains your point of contact.
Contact us as soon as you notice a problem. Send a description and, if possible, photos of the item, the issue and the shipping label. Keep the item while we review your request. Missing original packaging does not remove your legal rights.
We handle the claim with our production partner and arrange the remedy required by applicable law, such as repair, replacement or refund. Your legal rights do not depend on our supplier accepting a claim. We cover necessary return costs for a confirmed defect or our error. Do not send the item back until we provide instructions; a physical return is not always necessary.
Outside any cancellation or return right provided by law, we do not offer returns or exchanges for a change of mind or a size, colour or style selected incorrectly. Check the size chart before ordering. This does not apply to an item that is faulty or different from its description.
Where these distance-selling rights apply, you can notify us within 14 days of receiving your goods that you wish to withdraw, without giving a reason, then send them back within 14 days of that notice. Standard CastleKrew designs are not excluded simply because they are made after ordering. A legal exception may apply to goods genuinely made to your individual specifications or clearly personalised.
Email us for return instructions. A clear withdrawal notice sent within the deadline is valid without our approval; our reply does not extend or shorten your legal deadlines. You pay the direct return postage for a change-of-mind withdrawal. You may inspect or try on the item as you would in a shop; any lawful deduction is limited to diminished value from handling beyond what is necessary.
We refund the goods and the standard outbound delivery charge where required, using the original payment method, within 14 days of your withdrawal notice. Where allowed, we may wait until the goods or proof of return are received, whichever comes first. No restocking fee applies to a statutory withdrawal.
Please contact us before posting a parcel. Our business address and supplier addresses found online are not automatic return destinations. We provide the correct address and instructions for your order promptly. This procedure does not restrict statutory rights.
Other approved refunds are processed to the original payment method promptly and within any legal deadline. Your bank may take additional time to display the credit. We do not replace a legally required refund with store credit without your agreement.
For an order change or cancellation, contact us immediately. Production starts quickly, so a voluntary change may no longer be possible. Statutory cancellation rights still apply. For a missing, late or damaged parcel, contact us: we investigate with the carrier and supplier and provide the remedy required by law. A tracking status alone does not remove your rights.
This policy does not limit legal warranties or mandatory consumer protections, including those in Québec. Existing orders retain any more favourable promise applicable when purchased.
CastleKrew
2512, boulevard Sainte-Sophie, Sainte-Sophie (Québec) J5J 2V3, Canada
support@castlekrew.com · 450 436-0368
Updated September 22, 2026
Need help with an order? Email support@castlekrew.com with your order number. CastleKrew remains your point of contact.
Contact us as soon as you notice a problem. Send a description and, if possible, photos of the item, the issue and the shipping label. Keep the item while we review your request. Missing original packaging does not remove your legal rights.
We handle the claim with our production partner and arrange the remedy required by applicable law, such as repair, replacement or refund. Your legal rights do not depend on our supplier accepting a claim. We cover necessary return costs for a confirmed defect or our error. Do not send the item back until we provide instructions; a physical return is not always necessary.
Outside any cancellation or return right provided by law, we do not offer returns or exchanges for a change of mind or a size, colour or style selected incorrectly. Check the size chart before ordering. This does not apply to an item that is faulty or different from its description.
Where these distance-selling rights apply, you can notify us within 14 days of receiving your goods that you wish to withdraw, without giving a reason, then send them back within 14 days of that notice. Standard CastleKrew designs are not excluded simply because they are made after ordering. A legal exception may apply to goods genuinely made to your individual specifications or clearly personalised.
Email us for return instructions. A clear withdrawal notice sent within the deadline is valid without our approval; our reply does not extend or shorten your legal deadlines. You pay the direct return postage for a change-of-mind withdrawal. You may inspect or try on the item as you would in a shop; any lawful deduction is limited to diminished value from handling beyond what is necessary.
We refund the goods and the standard outbound delivery charge where required, using the original payment method, within 14 days of your withdrawal notice. Where allowed, we may wait until the goods or proof of return are received, whichever comes first. No restocking fee applies to a statutory withdrawal.
Please contact us before posting a parcel. Our business address and supplier addresses found online are not automatic return destinations. We provide the correct address and instructions for your order promptly. This procedure does not restrict statutory rights.
Other approved refunds are processed to the original payment method promptly and within any legal deadline. Your bank may take additional time to display the credit. We do not replace a legally required refund with store credit without your agreement.
For an order change or cancellation, contact us immediately. Production starts quickly, so a voluntary change may no longer be possible. Statutory cancellation rights still apply. For a missing, late or damaged parcel, contact us: we investigate with the carrier and supplier and provide the remedy required by law. A tracking status alone does not remove your rights.
This policy does not limit legal warranties or mandatory consumer protections, including those in Québec. Existing orders retain any more favourable promise applicable when purchased.
CastleKrew
2512, boulevard Sainte-Sophie, Sainte-Sophie (Québec) J5J 2V3, Canada
support@castlekrew.com · 450 436-0368